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12 July 2007
Sage (UK) Limited Withdrawal of Sale/Support Policy for ACT! v6
As of 30th September 2008, Sage (UK) Limited ("Sage") is adopting a policy of no longer supporting any Act! version 6 or below users.
As of 30th September 2007, Sage will no longer sell Act! version 6 single user (multi user sales ceased on 30th June 2006).
What is a Withdrawal of Sale/Support Statement?
A Withdrawal of Sale/Support Statement is a declaration that Sage will no longer provide technical support for specific versions of Sage software. In a Withdrawal of Sale/Support Statement Sage will also provide a withdrawal of support date, being the date after which a new SageCover contract cannot be purchased or an existing contract renewed for the particular product version in relation to which a Withdrawal of Sale/Support Statement has been issued.
Why issue a Withdrawal of Sale/Support Statement?
The above versions of Sage software are now up to 4 years old and are not tested on the latest operating systems. A Withdrawal of Sale/Support Policy enables you and your business to take advantage of the latest technology and allows Sage to focus resource on improving the quality of its products and support.
Which versions does this apply to?
Sage will apply this policy from 1st May 2007 to the following versions of Act!:
Act! version 1
Act! version 2
Act! version 3
Act! version 4
Act! version 5
Act! version 6
Act! for Line 50 version 6
Act! for Line 100 version 6
Act! for Web version 6
Act! for Palm version 6
Act! for Pocket PC version 6
When will support be withdrawn for these versions of ACT!?
Support will be withdrawn as follows:
Customers whose existing annual SageCover contract expires on or before
30th September 2007 may renew their contract for one further year.
No new SageCover contracts for the above versions will be available to purchase on or after 1st October 2007.
All technical support for these versions of Act! will end on 30th September 2008.
Supported versions of ACT!
If you are using one of the following versions:
Act! version 7, Act! version 8, Act! 2007 (version 9)
Sage will continue to offer additional licenses and SageCover contracts until further notice.
As of 30th September 2007, Sage will no longer sell Act! version 6 single user (multi user sales ceased on 30th June 2006).
What is a Withdrawal of Sale/Support Statement?
A Withdrawal of Sale/Support Statement is a declaration that Sage will no longer provide technical support for specific versions of Sage software. In a Withdrawal of Sale/Support Statement Sage will also provide a withdrawal of support date, being the date after which a new SageCover contract cannot be purchased or an existing contract renewed for the particular product version in relation to which a Withdrawal of Sale/Support Statement has been issued.
Why issue a Withdrawal of Sale/Support Statement?
The above versions of Sage software are now up to 4 years old and are not tested on the latest operating systems. A Withdrawal of Sale/Support Policy enables you and your business to take advantage of the latest technology and allows Sage to focus resource on improving the quality of its products and support.
Which versions does this apply to?
Sage will apply this policy from 1st May 2007 to the following versions of Act!:
Act! version 1
Act! version 2
Act! version 3
Act! version 4
Act! version 5
Act! version 6
Act! for Line 50 version 6
Act! for Line 100 version 6
Act! for Web version 6
Act! for Palm version 6
Act! for Pocket PC version 6
When will support be withdrawn for these versions of ACT!?
Support will be withdrawn as follows:
Customers whose existing annual SageCover contract expires on or before
30th September 2007 may renew their contract for one further year.
No new SageCover contracts for the above versions will be available to purchase on or after 1st October 2007.
All technical support for these versions of Act! will end on 30th September 2008.
Supported versions of ACT!
If you are using one of the following versions:
Act! version 7, Act! version 8, Act! 2007 (version 9)
Sage will continue to offer additional licenses and SageCover contracts until further notice.
[Taken from sage.co.uk]
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